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EDUCATION & TRAINING:
HANDLING DRY CLEANING CUSTOMER COMPLAINTS
Customer complaints usually occur when garments, or other textile items, appear to become damaged in some way presumably associated with a treatment carried out by a professional textile cleaning service. When problems appear to occur following such a professional care treatment, the cause can usually be attributed to one of the following three possibilities: (1) incorrect, inappropriate, or even no care
labeling information provided by the manufacturer, (2) incorrect, inappropriate or careless handling by the professional cleaner, (3) inappropriate treatment by the consumer, such as food and/or beverage spillages, incorrect storage or unintentional exposure to light. This paper is concerned with the prevention and appropriate handling of customer complaints that have generally arisen in these circumstances.
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Handling Customer Complaints PaperDCCAS.pdf
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