DRY CLEANING COMPLAINTS:
cleaning complaints usually occur when garments, or other textile
products, appear to become damaged in some way, as a result of either
dry cleaning or laundering treatments,
carried out by professional textile cleaning services.
Textile product manufacturers
are required by law in Australia to provide care labelling on almost all
consumer textile products that is accessible, adequate and appropriate for
the item, detailing both permitted and prohibited treatments.
These care instructions should
be provided on attached care labelling and professional cleaners and
consumers are required to follow them. In addition, consumers have a
responsibility to handle their textile items appropriately during the course
of use and wear and their own care treatments.
When problems do occur
following professional care treatments, the cause is usually one of the
following three possibilities:
incorrect, inappropriate, or even no care labelling information provided by
• incorrect, inappropriate or careless handling by the
• inappropriate treatment by the consumer, such as
food/beverage spillages or exposure to light
Dry Cleaning Complaints
Arbitration Service can examine, analyse and, where appropriate, test
submitted garments or other consumer textile items in order to determine
which one of these three causes is most likely to apply to the complaint
WHAT CAN DRY
CLEANING COMPLAINTS ARBITRATION SERVICES PROVIDE?
Dry Cleaning Complaints Arbitration
Services can carry out the
analysis and reporting of garment or textile product problems arising out of
professional textile cleaning treatments, such as dry cleaning or
laundering, in order to resolve disputes between professional cleaners and
their customers, or any other interested parties, including retail
organisations, wholesalers, manufacturers or insurance companies.
This service is professional, independent, impartial,
and scientifically based and the reports are clearly formatted into
easy to understand sections. As far as possible, the analysis and report
will attempt to resolve the issue of responsibility for the garment or
consumer textile problem that has occurred in order to resolve the dispute
between the professional cleaner and the customer. These reports are
accepted as evidence to legal courts, such as State Small Claims
Where appropriate, DCCAS reports will also be supported by high quality technical bulletins and relevant other material, prepared by external textile testing organisations with which DCCAS is affiliated. Such material can provide important additional technical information about the nature of the textile problem that has been analysed in order to assist in the resolution of the dry cleaning complaint.
DRY CLEANING COMPLAINTS ARBITRATION SERVICES?
Mr Steve Pyott provides Dry Cleaning Complaints Arbitration Services.
Steve is an Associate of the Textile Institute, and is therefore
recognised internationally as a Chartered Textile Technologist.
Steve has had over thirty-five years’ experience as both a full time and
part time lecturer in Textile Science and Technology in higher
education institutions in both the UK and Australia, including TAFE
Steve has also had over twenty-five years’ experience as a Textile
Consultant to commerce and industry, the textile care industries,
insurance companies, the legal profession and individual consumers. Steve
has been preparing technical reports on garment and textile problems arising
out of professional care treatments for clients all over Australia since
1982. Steve has, therefore, written thousands of technical reports on
garment and textile problems. Steve has also offered short courses in
Textile Fundamentals to Queensland dry cleaners and other groups, such
as clothing manufacturers and retailers, on a number of occasions.
Steve’s most recent full time academic position was as a Lecturer in
Textile Science and Technology at the Queensland University of
Technology (QUT), Brisbane, from which he took early retirement in
1992. This followed permanent disability to his left hip, arising out of a
major car accident. During this time, Steve had established comprehensive
textile testing laboratories at the Kelvin Grove College of Advanced
Education before it eventually amalgamated with and became a campus of
the Queensland University of Technology. From these laboratories,
Steve offered textile testing and textile consultancy services to commerce,
industry and the professional textile care industries.
Steve’s most recent part time teaching position for the last three years was
as a Teacher of Textile Science and Technology at the Mt Gravatt
Campus of the Metropolitan South Institute of TAFE (MSIT),
Queensland’s lead institution for training in Textiles, Clothing and
Steve had been teaching the final year Textile Testing
subject in the Associate Diploma/Diploma in Textiles, Clothing and
Footwear in this campus’s well-equipped textile testing laboratories.
Steve is also the author of Textile Care and the Consumer, published
by Longman Cheshire in 1985. This textbook became widely used by both
senior school and TAFE students in Australia.
WHAT DOES DRY
CLEANING COMPLAINTS ARBITRATION SERVICES COST?
Dry Cleaning Complaints Arbitration Services is offered for a fixed fee of $200.00 per individual item, plus a nominal return postage and handling cost of $15.00, or $25.00 in the case of very large items, such as doonas, bedspreads, curtains or wedding dresses.
A recommendation is always incorporated into the Conclusions section of the report that the party deemed responsible for the dry cleaning complaint should be liable for providing full redress to the complainant, including, where applicable, the full costs of obtaining the technical report from Dry Cleaning Complaints Arbitration Services.
These technical reports have been routinely acceptable as expert evidence to legal courts and tribunals, such as State Civil and Administrative Tribunals, but, if required, they can also be formatted into a statutory declaration witnessed by a J.P., for a further fee of $75.00
HOW DOES THE
DRY CLEANING COMPLAINTS ARBITRATION SERVICE WORK?
Dry cleaners or customers can log onto
this site in order to download the
Dry Cleaning Complaints Arbitration Information
Form. The form should be completed by the professional textile cleaner
or by the customer in conjunction with the professional textile cleaner
concerned with the garment/textile problem.
If necessary or required,
Dry Cleaning Complaints Arbitration Services can approach the
professional textile cleaner independently. In order to assist with the
resolution of the complaint, it should be filled out as fully as possible,
and any or all other relevant information or correspondence about the
complaint should be attached for information.
The completed form and attached information, along with the garment and the
fee and return postage costs should then be sent to
Mr Steve Pyott, TCS
Textile Consultancy Services, P. O. Box 132, Kallangur, Queensland 4503.
IT IS IMPORTANT TO NOTE THAT THE DRY
CLEANING COMPLAINTS ARBITRATION SERVICE CANNOT BE CARRIED OUT UNLESS FULL
PAYMENT OF THE PROFESSIONAL FEE, ALONG WITH APPROPRIATE RETURN POSTAGE AND
HANDLING COSTS, ARE INCLUDED WITH THE COMPLETED ENQUIRY AND ITEM.
Methods of payment include cheque, direct EFT payment into a bank
account and PayPal and all payment method details are specified
on the Dry Cleaning Complaints Arbitration Information Form.
The textile/garment problem will be analysed by appropriate examination and
testing, where applicable, and a professionally formatted report will be
prepared. The report and item submitted will then be returned to the client,
normally within fourteen days.
If the matter is very
urgent, it may be possible to turn round an enquiry within a shorter period
but additional fees may apply.
Reports are considered highly confidential to the client requesting the
analysis and they will not be made available to any other parties without
the express permission of the client. Receipts are not normally issued
payment of fees and costs but they can be provided on request.
SERVICES AND INFORMATION AVAILABLE FROM DRY CLEANING COMPLAINTS ARBITRATION
Clients can contact Dry Cleaning Complaints Arbitration Services at
any time for obligation-free comment or advice about any issue relating to
textile or garment problems and professional cleaning. The Dry Cleaning
Complaints Arbitration Services can be contacted by telephone or fax on
0732046354 and mobile on 0418726885 or by e-mail using
The Dry Cleaning Complaints Arbitration Services will also make
available report summaries of garment and textile problems analysed by
Dry Cleaning Complaints Arbitration Services on the Dry Cleaning
Complaints Arbitration Services web site.
Full access to a complete
version of a technical report can be made available for the payment of an
enquiry fee of $50.00. These full copies of the technical reports will have
all client identification information removed in the interests of full
Dry Cleaning Complaints Arbitration
Services is willing to work with
manufacturers, wholesalers, retailers, professional textile cleaners and any
other interested parties to assist in resolving disputes and overcoming
technical problems related to the unsatisfactory care performance of
consumer textile products.
Versace Sport Skirt - Recommended dry cleaning of this skirt has
led to the loss of plasticiser in its black vinyl synthetic leather
panel because of its contact with perchlorethylene dry cleaning
solvent, causing the black vinyl panel to become very stiff and